Hotel manager

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hotel manager or hotelier is a person who holds a management occupation within a hotel, motel, or resort establishment. Management titles and duties vary by company. In some hotels the title hotel manager or hotelier may solely be referred to the General Manager of the hotel. Small hotels may have a small management team consisting of only two or three managers while larger hotels may often have a large management team consisting of various departments and divisions.

Contents [hide] 1 Typical Full Service Hotel Management Structure 2 Typical Qualifications for a Hotel Manager 3 Working Conditions 4 In popular culture

[edit] Typical Full Service Hotel Management Structure

A typical organizational chart for a mid-scale to large hotel:

• General Manager
  • Director of Room Operations
    • Front Office Manager
      • Front Desk Manager (s)
      • PBX Supervisor
      • Reservations Manager (may report to Sales in some hotels)
    • Guest Services Manager
      • Bell Captain
      • Concierge Supervisor
    • Executive Housekeeper
      • Housekeeping Manager(s)
      • Laundry Supervisor
      • Custodial Supervisor
  • Director of Sales & Marketing
    • Senior Sales Manager
      • Sales Manager(s)
        • Sales Coordinator (s)
      • Catering Manager
    • Marketing Manager
    • Revenue Manager
    • Convention Services Manager(s)
      • Event Manager (s)
  • Director of Food & Beverage
    • Restaurant Manager(s)
    • Room Service Manager
    • Bar Manager
    • Director of Catering
  • Chief Engineer
  • Director of Human Resources
  • Director of Security
  • Spa & Recreation Manager
  • Director of Finances / Controller

[edit] Typical Qualifications for a Hotel Manager

Background and training required varies by management title and duties involved. Industry experience has proven to be an essential qualification for nearly any management occupation within the lodging industry.
Basic qualifications for a management occupation within a hotel usually consist of the following:

• Industry Experience is the main factor
• Education
  • A high school diploma is a required qualification for any management occupation.
  • A degree in Hospitality management studies or equivalent Business degree is often required or strongly preffered
  • A graduate degree may be desired for a General Manager position but is often not required with sufficient management experience and tenure.

[edit] Working Conditions

Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24 hour operation of a hotel. The common workplace in hotels is a fast-paced environment, with high levels of interaction with guests, employees, investors, and other managers.
Upper management consisting of senior managers, department heads, and General Managers may sometimes enjoy a more desirable work schedule consisting of a more traditional business day including weekdays and days off on holidays.