Do you know your rights as consumer ?

Perhaps you might notice very often that the receipt or invoice which you received from a merchant would carry an exclusion clause or statement such as 'Goods sold are not returnable' or 'No refund once sold '.

However , if the goods that you ( as a consumer ) purchased were defective , the exclusion clause would be void and , under the provision of Section 46 (1) of the CPA , you have the right to insist for a refund and not to accept a repair on the same goods or a replacement with other similar goods . If the mechant refused to give you a refund , you could lodge a claim with the Tribunal for Consumer Claims ( established under CPA ) in the prescribed form together with the prescribed fee . Any claim lodged with the Tribunal may include loss or damage of a consequential nature . The amount of claim shall not exceed RM 25,000 ( with effective from 1 sept 2003 ) .